Airport Information

We've outlined below what you can expect on arrival at Brisbane Airport's International Terminal.

Before you fly

Check if you require a visa for your stay in Australia.

Airports are busy environments and for some people this can be a stressful experience. If you or someone you are travelling with has a hidden disability, you can request a sunflower lanyard to wear through Brisbane Airport. Learn more about the Hidden Disabilities program here.

On arrival

Passport control

Passengers will proceed to immigration and passport control for SmartGate or manual processing.

You can use a SmartGate, if you:

Hold an e-passport issued from an eligible country; and
Are 16 years or over; and
Have completed an Incoming Passenger Card. (this will be handed out onboard the aircraft shortly before your arrival).

The Arrivals SmartGate uses facial recognition technology to provide travellers with a more efficient way of passing through Passport Control. If you’re not eligible to use SmartGate, an Australian Border Force Officer at Passport Control will manually process your entry into Australia.

All passengers will be issued with a Passport Control ticket. You will be required to present your ticket to officers at Biosecurity and Customs before exiting the Terminal.

Collect your checked baggage

Proceed to the arrivals hall to collect your baggage. Check the flight arrivals screens for your flight number and allocated baggage carousel.

Complimentary luggage trolleys are available for your use at the International Terminal.

Biosecurity and customs

To help protect Australia’s pristine environment, Australian Department of Agriculture and Water Resources and Australian Border Force Officers screen all incoming international passengers and their belongings.

Your bags may be checked by Australian Border Force and/or Department of Agriculture Biosecurity Officers, who work with Brisbane Airport to detect prohibited, restricted or dutiable goods, and biosecurity risk items such as animal and plant material.

It is mandatory to declare certain items on your Incoming Passenger Card, and penalties may apply for failing to do so.

Australian Border Force and/or Department of Agriculture Biosecurity Officers’ checks may take the form of:

X-ray
Detector Dogs
Physical inspection

For more information on the border processes, what you need to declare and what can and can’t be brought into Australia, please consult:

Use of cameras and mobile phones

Passengers may use their cameras or mobile phones unless:

they are undergoing a clearance process
they are asked not to by a Border Force officer.

Transport

With the domestic and international airports just 15km from Brisbane City, you can jump on Brisbane Airtrain and be in the heart of the city in just 20 minutes. Getting around is a breeze, with a free City Loop bus and river ferry services – see getting around for additional transportation details.

Airtrain

To access the Airtrain station, take the lift to level 3, exit the terminal and cross the bridge to the station. Train services run every 15 minutes during peak times and every 30 minutes off-peak periods. Airtrain also connects into the Queensland Rail suburban network.

Taxi

Taxis are available 24/7 and operate from the taxi rank on Level 2 Arrivals Road, through the doors and out to the left.

Rideshare & Uber

Simply order your rideshare using your preferred app and follow the signs to the designated Rideshare Booking areas to meet with your driver.

Ride-shares are collecting passengers from the ground transport area. Head LEFT as you come out of customs into the arrivals area and follow the signs to ride-booking, buses and coaches through the door at the end of the building and down the ramp.

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